Payment Methods!

1. What payment methods do you accept?

We accept a variety of payment methods, including:

• Credit Cards: Visa, Mastercard, American Express, among others.
• Debit Cards: Visa, Mastercard, and other debit cards.
• Boleto Bancário: Available for one-time payment.
• Bank Transfer: Available for some regions.
• Payments via Apps: PicPay, Mercado Pago, and other partners as available.
• Cash on Delivery: Available for certain locations and under certain conditions.

2. Can I pay with more than one payment method?

Currently, we accept only one payment method per order. If you wish to use different payment methods, we recommend splitting the order into two or more transactions.

3. How can I use a credit or debit card to pay?

When completing your purchase, select the option to pay with a credit or debit card. You will need to provide your card information, such as the number, expiration date, and security code (CVV). Make sure all the details are correct before confirming the transaction.

4. What should I do if my credit or debit card payment is declined?

If your payment is declined, check the following information:

• Card details: Confirm that all information is correct.
• Card limit: Verify that there is available credit for the purchase.
• Bank data: Ensure your card is enabled for online purchases.
• Contact your bank or card issuer to check for any restrictions.

If the problem persists, contact our customer service for assistance.

5. How does payment by boleto bancário work?

When selecting boleto bancário as the payment method, you will receive a boleto generated automatically. Simply print the boleto or copy it for payment at authorized banks, lottery outlets, or through your banking app. Payment must be made by the due date indicated. After payment, your order will be processed once the bank confirms the payment.

6. Can I pay with boleto bancário if I am outside Brazil?

Payment by boleto bancário is only available for purchases made within Brazil. If you are outside Brazil, we recommend using credit cards or other available payment methods.

7. What should I do if I do not receive payment confirmation?

If you have not received payment confirmation, verify that the payment was successfully completed. If you chose boleto bancário, wait for the bank clearance period (usually up to 2 business days) and, if necessary, contact our customer service to check the status of your order.

8. Is it possible to obtain an invoice for my payment?

Yes, all purchases made on our website generate an electronic invoice (NF-e). The invoice will be sent to the email registered at the time of purchase and will also be available in your account on our website, in the “My Orders” section.

9. How can I apply a discount coupon or voucher to my payment?

During the checkout process, you will have the option to enter a discount coupon or voucher code. Simply type the code in the indicated field and click “Apply.” The discount will be automatically applied to the total order amount before completing the purchase.

10. What should I do if I need to change the payment method after placing the order?

If you need to change the payment method after placing the order, contact our customer service as soon as possible. We will do our best to accommodate the change, depending on the processing stage of your order.

11. My payment was duplicated. What should I do?

If you notice that your payment was duplicated, contact our customer service immediately. We will investigate the issue and take the necessary steps to correct the duplication and refund the excess amount, if applicable.